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Bank reconciliations

We check each bank, credit card and loan account against its statement each month, inside your own Xero, MYOB or QuickBooks Online file. Missing, doubled or misallocated lines get corrected, and anything that needs your explanation comes back to you as a short list.

The accounts
Bank, credit card and loan
The check
Books against statements
What comes back
A list of open questions

What's included

Reconciliation work for businesses that enter their own transactions but want the matching done properly, or that want it as part of monthly bookkeeping.

  • Each bank, credit card and loan account matched to its statement
  • Closing balances in your software checked against the balance the bank shows
  • Transactions missing from your books found and added from the statement
  • Duplicate entries picked up and corrected
  • Amounts posted to the wrong account moved to the right one
  • Payments matched to the bills and invoices they settle
  • Transfers between your own accounts matched on both sides
  • A list of transactions nobody recognises, for you to answer
  • A month-end summary of what changed and what is still open

Not included

Your day-to-day data entry, unless we also look after your monthly bookkeeping. Your accountant's work stays with your accountant, who can use the reconciled records and the list of outstanding items.

How a reconciliation works

The same three steps for each account, once the month closes.

  1. 01

    Connect

    You give us access to your accounting software and send the month's statement for each account.

  2. 02

    Each month

    We tick off each line in your books against the statement, then sort out anything missing, doubled up or in the wrong place.

  3. 03

    Report back

    You get the reconciled balances, plus the items we could not place without your answer.

Who does what in a reconciliation

One account's month, from the bank's statement to a list of explained differences.

One account's reconciliation, from statement to explained differences
  1. You

    Send the statement

    You send the month's statement for the account once the bank issues it.

  2. Book Keeping Pros

    Compare line by line

    We compare the transactions in your software with the lines on the statement.

  3. Book Keeping Pros

    Correct the books

    Missing, doubled or misallocated entries are corrected from the statement and your documents.

  4. Book Keeping Pros

    Carry uncleared items

    Payments and deposits the bank hasn't processed yet are noted, to check against the next statement.

  5. Book Keeping Pros

    Flag bank errors

    Anything the bank appears to have recorded wrongly goes on your list to raise with the bank.

  6. Book Keeping Pros

    Send your list

    We send the reconciled balance and the lines that need your explanation.

  7. You

    Answer the list

    You tell us what each listed line was, and take up any error with the bank.

  8. Book Keeping Pros

    Close the month

    We record your answers, and the month-end summary shows what changed and what's still open.

What we need from you

The statements are the record your books are checked against, so they come first.

What a reconciliation needs from you, and when
What we needWhyWhen
Access to your accounting softwareAccounts are reconciled inside your own fileBefore the first month starts
The statement for each bank, card and loan accountThe statement is the bank's record, and the books are checked against itEach month, once the bank issues it
A list of the accounts the business holdsSo an account without a feed isn't left outBefore the first month starts, and when you open or close one
Answers to the list of unexplained linesSo each line is recorded against the right accountEach month, once the list reaches you
Copies of bills, receipts or invoices we ask aboutA correction needs a document behind itWhen we ask
Loan statements showing interest and feesTo roll each loan balance forward from the lender's figuresWhen the lender issues them
The bank's answer on any error you've raisedSo the item can be closed once the bank corrects itOnce the bank responds

Bank reconciliations: what you're asking

What a reconciliation checks, how often it's done, and what happens to each difference it finds.

What is a bank reconciliation, in plain terms?

It's a check of your books against the bank's own record. business.gov.au describes it as a cross-check of the amounts in your cash book against your bank statements. Each transaction in your accounting software is compared with a line on the statement, and each difference between the two is explained.

A reconciliation looks for four things:

  • lines on the statement that aren't in your books yet
  • entries in your books that the bank hasn't processed yet
  • entries recorded twice, for the wrong amount or against the wrong account
  • lines on the statement that nobody in the business recognises

Each month's reconciliation starts from the balance the last one finished on. A gap left in one month carries into the next, which is why it pays to find it while the month is fresh.

Accepting the matches your software suggests isn't a reconciliation on its own. A suggested match is a guess by the software, and two payments of the same amount can be paired the wrong way round. Each match is checked against what the transaction really was.

When the reconciliation is finished, each difference found is an item still to clear, a correction made in the books, an error raised with the bank, or a line on your list to explain.

How often should accounts be reconciled, and what is month end?

Month end is the point where a month's records are closed off. The statements are out, each account is reconciled, and the month's reports are drawn from the reconciled figures. Once a month, as soon as the statement is issued, is the usual rhythm for bank, card and loan accounts.

Some records need checking more often than a statement arrives. For cash and EFTPOS sales, the ATO's record-keeping tips put the check against external records at daily, weekly or monthly, depending on the business. If an account is busy, we can agree to reconcile it more often.

Leaving it until the end of the financial year doesn't make the work smaller. It moves it to a time when the paperwork is harder to find. A payment from last week is easy to identify; one from much earlier in the year often needs a search through emails and receipts before anyone can say what it was.

A monthly rhythm also means each month's reports, and anything you pass to your accountant, are drawn from figures that have been checked against the bank. A cash balance that hasn't been reconciled can look healthier or weaker than it is.

What causes differences, and what happens to each?

Most differences fall into a handful of kinds, and each is handled in its own way. The aim is to explain each one, so you can see what it was and why the books changed.

Common differences and what they usually mean
What you seeWhat it usually meansWhat happens next
A payment or deposit in your books that isn't on the statementThe bank hasn't processed it yetIt's carried as an uncleared item and checked against the next statement
A fee, interest charge or direct debit on the statement but not in your booksIt hasn't been entered yetIt's added from the statement
The same transaction twice in your booksA feed line and a manual entry were both recordedThe duplicate is removed
An amount that differs between the books and the statementA keying error, or a fee taken out of a payment before it reached youThe entry is corrected to what the documents show
A transaction recorded against the wrong accountA coding slip when it was enteredIt's moved to the right account
An amount the bank appears to have recorded wronglyA bank errorIt's flagged for you to raise with the bank, and carried until the bank corrects it

Each correction shows in the month-end summary, so you can see what changed in which account. If a correction reaches back into a month that's already been reported, the summary says so.

Can credit cards, loans and other accounts be reconciled too?

Yes. An account with a statement can be checked against it, and each kind has its own points to watch.

  • Credit cards: a card statement may close partway through a month, so the card is reconciled to the statement's closing date and balance. When the card has its own account in your software, repayments from your bank account are recorded as transfers between your own accounts.
  • Loans: the balance is rolled forward from the lender's statement. The opening balance, plus interest and fees, less repayments, is compared with the lender's closing balance, and any gap is explained. Interest and fees come from the statement rather than an estimate.
  • Other bank accounts: savings and second transaction accounts are reconciled the same way, and transfers between your own accounts are matched on both sides.

Some lenders issue statements less often than monthly. Between statements, the loan's repayments are checked against your bank account, and the balance is checked again when the next statement arrives. How a loan is split between what's due soon and what's due later is part of your accountant's year-end work.

Personal spending can turn up in business accounts, and business spending on personal cards. business.gov.au says that if one account is used for both personal and business banking, personal payments and expenses must be clearly identified in the cash book. We list the ones that show up in business accounts, and how they're recorded is for your accountant to specify.

What trips people up when they reconcile their own accounts?

If you'd rather keep reconciling yourself, our guide to doing a bank reconciliation walks through the steps. These are common places it goes wrong:

  • Making a difference disappear with an adjusting entry. It hides an error instead of finding it, and the error tends to resurface later.
  • Leaving uncleared items for months. Some turn out to be errors in the books, such as a payment entered twice, rather than timing.
  • Recording a credit card repayment as an expense when the card's purchases are already in the books, which counts the card spending a second time.
  • Treating a transfer between two business accounts as income in one and spending in the other, instead of matching the two sides to each other.
  • Editing or deleting a transaction in a month that's already reconciled, which changes a balance that was checked.
  • Not knowing what a line was. Bank descriptions can be cryptic, and a month later nobody remembers the payment. Receipts and invoices kept with the transactions as they happen make the answer easier to find.

Where past months were reconciled with one of these problems, they're put right, earliest month first, before the monthly routine carries on.

Bank reconciliation questions

What happens with a transaction nobody recognises?
We don't guess. It goes on a list with its date, amount and the description from the statement, and we ask you what it was. Once you tell us, we record it against the right account.
My bank feeds are connected. Do I still need to send statements?
Yes. A feed can miss a line or bring one in twice, so we use the statement to check that the feed is complete. We reconcile your records to its closing balance, allowing for payments and deposits that haven't cleared yet.
Can you reconcile an account that has no bank feed?
Yes. If you enter its transactions yourself, we reconcile them against the statement in the usual way. If you'd like the transactions entered from the statement as well, that's part of our monthly bookkeeping.
We haven't reconciled for months. Can you start from this month?
The earlier months need putting right first, because this month's opening balance is only as reliable as last month's closing one. We do that as catch-up bookkeeping, working forward from the earliest gap, then carry on monthly.
I do my own data entry. Can you just do the reconciliations?
Yes. You keep entering transactions the way you do now, and we reconcile each account at month end. We tell you what we changed, so you can spot where entries tend to go astray.

Related services

Sources

  1. Key financial terms

    business.gov.au, Australian Government. Current at 15 October 2026, released 9 July 2024. Checked 15 October 2026.

    © Commonwealth of Australia 2020, licensed under CC BY 3.0 AU. Licence: CC BY 3.0 AU.

  2. Set up your business bank account

    business.gov.au, Australian Government. Current at 15 October 2026, released 11 July 2024. Checked 15 October 2026.

    © Commonwealth of Australia 2020, licensed under CC BY 3.0 AU. Licence: CC BY 3.0 AU.

  3. Record-keeping tips

    Australian Taxation Office. Current at 25 October 2022 (QC70730), released 25 October 2022. Checked 15 October 2026.

    © Australian Taxation Office for the Commonwealth of Australia Licence: ATO website copyright notice (copy, adapt and distribute, without implying ATO endorsement).