How to cancel an invoice in QuickBooks
You cancel an invoice in QuickBooks Online by voiding it, because Void is the name QuickBooks gives to cancelling. Go to Sales, select Invoices, find the invoice and choose Void from the dropdown in its Action column; the invoice then stays in your records at zero, marked as void.
- By Book Keeping Pros
- Sources checked 17 Oct 2026
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Key takeaways
- In QuickBooks Online, cancelling an invoice means voiding it, by choosing Void from its Action column.
- A voided invoice keeps its place in your records with a zero amount and a void status, so it no longer counts towards your totals.
- QuickBooks can't reverse a void, and Intuit's way back from one is to delete the voided invoice and create a fresh one.
Before you start
Be clear about what you want left behind. Voiding is for an invoice you no longer want to count but still want on file: QuickBooks keeps it as a record with nothing owing on it. If the invoice is a duplicate that shouldn't be in your books at all, deleting is the other choice Intuit gives. Deleting takes the invoice out of everything except the audit log, and it has its own how-to.
Make sure you've picked the right invoice before you act. There is no undo for a void, so it's worth checking the invoice number, the customer and the amount against the one you mean to cancel.
Not every sales transaction can be voided. Intuit names four kinds that can: invoices, payments, bill payments and sales orders. An invoice is on that list, so the Void option should be there for it.
Steps
- Go to Sales, then select Invoices to open your invoices list.
- Find the invoice you want to cancel.
- In that invoice's row, open the Action column dropdown and select Void.
- To cancel more than one invoice, repeat steps 2 and 3 for each of them.
Note
What changes afterwards
The invoice is still there, but it's worth nothing. QuickBooks sets its amount to zero and labels it as void in your records, so it keeps its place in the customer's history while dropping out of your totals. Intuit presents voiding, along with deleting, as a way to keep balances accurate when a transaction turns out to be a duplicate or unnecessary.
A void is final. If you cancelled the wrong invoice, or the customer does owe the amount after all, the voided invoice can't be switched back. Intuit's suggestion is to delete the voided invoice and then create a new one in its place.
Should you decide later that the voided invoice shouldn't be in QuickBooks at all, you can still delete it. After deletion the only trace left is in the audit log, which Intuit says can be used to re-enter a deleted transaction if you need it back.
If it doesn't work
If you can't see Void, check what you've opened. Only invoices, payments, bill payments and sales orders can be voided among sales transactions, and Intuit warns that the option's name varies by transaction type. For other kinds of sales transaction, the choice in the same dropdown is Delete.
General information
Sources
- Void an invoice, QuickBooks Online help (Australia)
Intuit Australia Pty Ltd. Current at 17 October 2026, released 17 October 2026. Checked 17 October 2026.
QuickBooks is a trademark of Intuit Inc. Licence: Intuit Australia legal terms (facts quoted with attribution, no endorsement implied).
- Void or delete transactions, QuickBooks Online help (Australia)
Intuit Australia Pty Ltd. Current at 17 October 2026, released 17 October 2026. Checked 17 October 2026.
QuickBooks is a trademark of Intuit Inc. Licence: Intuit Australia legal terms (facts quoted with attribution, no endorsement implied).
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