How to record a refund in Reckon One
In Reckon One, a refund to a customer is recorded from an approved customer adjustment note: click Issue refund, then enter the payment date, bank account and amount. A refund you get from a supplier is recorded the same way from a supplier adjustment note, using Enter refund.
- By Book Keeping Pros
- Sources checked 17 Oct 2026
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Key takeaways
- Reckon One records a customer refund against an approved customer adjustment note, through its Issue refund option.
- A supplier's refund to you is entered from a supplier adjustment note with Enter refund, which also has a Reference field.
- Reckon lists customer and supplier adjustment notes as features of its Accounting Plus and Premium plans.
Before you start
Reckon's articles record both of these refunds from an adjustment note, which is what Reckon calls a credit note. In those articles, a refund to a customer starts from a customer adjustment note, and the create a credit note how-to explains how to make one. Have the date of the refund, the bank account it went through and the amount in front of you.
Both kinds of adjustment note, customer and supplier, are on Reckon's Accounting Plus and Premium plans, so check the book's plan before you look for them.
A refund from a supplier works the other way round. A supplier adjustment note records a credit that the supplier has put on your account. It can go against an outstanding bill with that supplier, or, where the supplier's own terms and conditions allow it, you can ask them to refund it in cash.
If the customer would rather keep the credit for their next invoice, this isn't the task you need: applying the credit is covered in its own how-to.
Steps
- Go to Customer adjustment notes: it's in the Money In section when you expand Day to day in the side navigation menu, and on the Quick Add menu.
- Click Add and fill in the note, including each field with a red asterisk. The create a credit note how-to goes through this part.
- Click Approve, which saves the note and approves it.
- Of the two choices an approved note offers, take the one that uses the credit now: click Issue refund.
- Enter the Payment date of the refund.
- Choose the Bank account the refund was made through.
- Enter the Amount being paid back to the customer.
- Click Save, then Close to return to the list.
Note
What changes afterwards
The refund is recorded with the date, bank account and amount you entered. For a supplier note, Reckon changes the status to Closed once the note has been refunded or applied. For customer notes, the All, Draft, Approved and Closed tabs on the overview show where each one stands.
A supplier note doesn't have to be dealt with on the day you approve it. Clicking Close instead of Enter refund keeps it to apply at a later date, and the Supplier adjustment notes overview lets you filter by the same four tabs.
Look over the amount and bank account before clicking Save.
General information
Sources
- Customer Adjustment Notes, Reckon help
Reckon Limited. Article updated 2024-11-28, released 28 November 2024. Checked 17 October 2026.
Reckon is a trademark of Reckon Limited. Licence: Reckon terms and conditions (facts quoted with attribution, no endorsement implied).
- Supplier Adjustment Notes, Reckon help
Reckon Limited. Article updated 2024-11-28, released 28 November 2024. Checked 17 October 2026.
Reckon is a trademark of Reckon Limited. Licence: Reckon terms and conditions (facts quoted with attribution, no endorsement implied).
Related service
Accounts payable and receivable
Bills and invoices tracked, with you approving every payment.
Related guides
How to manage accounts receivable
How to run accounts receivable: decide who gets credit, set terms, invoice promptly, match each payment to its invoice and review what is owed and how long.
How to manage accounts payable
How to handle supplier bills from arrival to payment: check and approve each one, match it to the order and delivery, pay on time and reconcile statements.
More Reckon how-tos
How to create a credit note in Reckon One
Make a customer adjustment note, the Reckon One name for a credit note, then keep it as a draft or approve it and decide what happens to the credit.
How to apply a credit note in Reckon One
Put a customer's stored credit against an unpaid invoice in Reckon One, from the invoice's Record payment screen or from the adjustment note itself.
How to reconcile a bank account in Reckon One
Start a bank reconciliation in Reckon One from your statement's closing figures, tick transactions off, and see how Uncleared, Cleared and Reconciled differ.