How to apply a credit note in Reckon One
To apply a credit note in Reckon One, open the customer's invoice, click Record payment, then choose Apply credit to invoice when the blue outstanding credit alert appears. Reckon calls a credit note a customer adjustment note, and a newly approved note can also be applied from its own screen.
- By Book Keeping Pros
- Sources checked 17 Oct 2026
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Key takeaways
- In Reckon One, a stored customer credit is applied from the invoice, through Record payment and then Apply credit to invoice.
- When the customer has credit available, Reckon shows a blue alert about it on the Record payment screen.
- An invoice that the credit pays in full takes the status Paid.
Before you start
You need a credit to apply. In Reckon One that's an approved customer adjustment note, Reckon's name for a credit note, held as a credit for the customer. If it doesn't exist yet, make it first with the create a credit note how-to.
Two plan notes apply here, and they differ. Reckon lists adjustment notes on its Accounting Plus and Premium plans. Its article on recording payments and credits against customer invoices lists that feature for all accounting plans and Reckon Ultimate.
Open the invoice and check its status. Reckon's steps for recording against an invoice are for one that is Unpaid or Approved, and the credit goes through that same Record payment screen.
Decide how much of the credit to use on this invoice before you begin, because the Apply credit screen asks for an Amount.
Steps
- From the Day to day menu, choose Invoices.
- Click the invoice that the credit should reduce.
- Click Record payment.
- Check for a blue alert telling you the customer has outstanding credit.
- Click Apply credit to invoice.
- On the Apply credit screen, type an Amount against the credit you're using.
- Click Apply.
Note
What changes afterwards
The invoice owes less by the amount you applied. If the credit clears what was left, Reckon gives the invoice the status Paid. Back on the Invoices list, the total amount and balance remaining columns reflect the credit.
On the note's side, applying it from its own screen moves it to Closed. The Customer adjustment notes overview shows each stored note's balance remaining, so you can see what credit is left for later invoices.
Confirm you've picked the right invoice and figure before clicking Apply or Save.
If it doesn't work
No blue alert on the Record payment screen? Reckon shows it when the customer has credit available, so open Customer adjustment notes and look at the note's status and balance remaining. With the Money in Approval Process on, a note saved with Save is still a draft, and it's at approval that Reckon offers to store the credit.
Record payment not there? Reckon's steps for recording against an invoice are written for one that is Unpaid or Approved, so check the invoice's status.
General information
Sources
- Record payments and credits on customer invoices in Reckon One, Reckon help
Reckon Limited. Article updated 2025-10-02, released 2 October 2025. Checked 17 October 2026.
Reckon is a trademark of Reckon Limited. Licence: Reckon terms and conditions (facts quoted with attribution, no endorsement implied).
- Customer Adjustment Notes, Reckon help
Reckon Limited. Article updated 2024-11-28, released 28 November 2024. Checked 17 October 2026.
Reckon is a trademark of Reckon Limited. Licence: Reckon terms and conditions (facts quoted with attribution, no endorsement implied).
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More Reckon how-tos
How to create a credit note in Reckon One
Make a customer adjustment note, the Reckon One name for a credit note, then keep it as a draft or approve it and decide what happens to the credit.
How to record a refund in Reckon One
Record money you pay back to a customer from an approved adjustment note in Reckon One, and money a supplier pays back to you from a supplier adjustment note.
How to delete an invoice in Reckon One
How Reckon One deletes a customer invoice at each status: draft or unpaid ones directly, approved ones after reverting to draft, paid ones after unlinking.